Wendy's lost my business last year when they were misleading about the size choices at the drive thru. Today I gave Wendy's a second chance and am glad to say they passed!
This time the cashier asked if I wanted "small, medium or large" and he asked another customer the same when I pulled up to pay. The spicy chicken sandwich is pretty good, too.
Showing posts with label wendys. Show all posts
Showing posts with label wendys. Show all posts
Friday, December 11, 2009
Wednesday, October 1, 2008
How Wendy's Tries To Rip You Off At The Drive Thru
Guard your wallet when ordering at the Wendy's drive thru. I went through the drive-thru at Wendy's for lunch today and placed my order for a #6 combo with Dr. Pepper. The cashier asked, "medium or large?" I don't eat at Wendy's very often so I assumed they must not offer a small size and replied, "medium". Then I took a quick look at the menu board and saw that they do have small and the medium size is an extra 59 cents!
After changing my order to the small size I pulled around and paid for my order. I could hear the cashier inside asking the next customer the same "medium or large" question. Drive-thru cashiers typically follow a script so I suspect this is Wendy's standard tactic to get people to spend more without realizing it.
Why do I say they're trying to rip us off? Because they asked if I wanted "medium or large"...that implies there are only two choices. They're not being honest about the choices. They could've asked if I wanted to upgrade to a larger size or simply asked if I wanted a small, medium or large combo. Instead they're trying to get customers to spend more by subtly removing the lower cost option from consideration.
To top it off, I got back to work and found that they didn't even give me any ketchup for my fries. It's doubtful I'll be eating at Wendy's again any time soon.
After changing my order to the small size I pulled around and paid for my order. I could hear the cashier inside asking the next customer the same "medium or large" question. Drive-thru cashiers typically follow a script so I suspect this is Wendy's standard tactic to get people to spend more without realizing it.
Why do I say they're trying to rip us off? Because they asked if I wanted "medium or large"...that implies there are only two choices. They're not being honest about the choices. They could've asked if I wanted to upgrade to a larger size or simply asked if I wanted a small, medium or large combo. Instead they're trying to get customers to spend more by subtly removing the lower cost option from consideration.
To top it off, I got back to work and found that they didn't even give me any ketchup for my fries. It's doubtful I'll be eating at Wendy's again any time soon.
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