Guard your wallet when ordering at the Wendy's drive thru. I went through the drive-thru at Wendy's for lunch today and placed my order for a #6 combo with Dr. Pepper. The cashier asked, "medium or large?" I don't eat at Wendy's very often so I assumed they must not offer a small size and replied, "medium". Then I took a quick look at the menu board and saw that they do have small and the medium size is an extra 59 cents!
After changing my order to the small size I pulled around and paid for my order. I could hear the cashier inside asking the next customer the same "medium or large" question. Drive-thru cashiers typically follow a script so I suspect this is Wendy's standard tactic to get people to spend more without realizing it.
Why do I say they're trying to rip us off? Because they asked if I wanted "medium or large"...that implies there are only two choices. They're not being honest about the choices. They could've asked if I wanted to upgrade to a larger size or simply asked if I wanted a small, medium or large combo. Instead they're trying to get customers to spend more by subtly removing the lower cost option from consideration.
To top it off, I got back to work and found that they didn't even give me any ketchup for my fries. It's doubtful I'll be eating at Wendy's again any time soon.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment